Policies & statements

Intec Printing Solutions. Here you will find all our Policies & statements,

including our UK company details, USA Company details, Conditions of sale & terms of business, Legal notices, © Copyright, Cookies

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Intec Printing Solutions Limited. Unit 11B, Dawkins Road Ind. Estate, Hamworthy, Poole, Dorset, BH15 4JP, UK

Tel: +44 (1) 202 845960

Registered in England, No. 3126582. Registered offce as above.  VAT Registration No. GB 873 7662 95

Plockmatic Document Finishing Inc. North Tampa 7911 Lehigh Crossing, Victor 14564 United States of America

Tel: +00 (1) 813 949 7799




(a) Intec or Intec Printing Solutions Ltd shall mean Intec Printing Solutions Limited.

(b) The Buyer shall mean the Customer.

1. PREVIOUS COMMUNICATIONS:- All previous correspondence, writings, telegrams, e-mails or verbal

communications are to be regarded as superseded and not forming part of the contract. No modification to

these Conditions of Sale and Terms shall be effective irrespective of Conditions and Terms on Buyer’s order.

Acceptance of either partial or completed delivery from us will constitute acceptance of our Terms and Conditions.

2. COPYRIGHT:- The Copyright in all computer programmes and the paper-work connected therewith supplied

under the contract shall belong to Intec Printing Solutions Limited.

3. TRADEMARKS:- Intec’s trademarks and logos are protected by the laws in force and by international


4. PRICE VARIATION:- The contract is based on:-

(a)The cost of materials, transport, freight and insurance, labour charges, lodging allowances import duties and

overhead expenses ruling at the date of delivery.

(b)All prices will be those ruling at the date of delivery.

5. QUOTATIONS:- are given and orders are accepted by Intec on the understanding that the prices charged

will be those prevailing at the date of delivery, unless specifically agreed in writing to the contrary by Intec.

Our price lists do not constitute an offer to sell. Orders either given direct to us or to our representatives either

verbally or in writing do not constitute a contract unless either accepted by us in writing or by despatch of the

goods invoiced. Orders for items not available at the time of order will be despatched immediately stocks are

available unless prior cancellation in writing is given by us.

6. RESALE:- Goods supplied by Intec must remain in their original packaging and none of the identification

markings are to be erased, covered or defaced unless specific permission is giving in writing by Intec. These

goods must not be resold or exported outside the E.E.C. without the express approval in writing by Intec.


7.1 Any dates or times given for delivery of the Goods are approximate only and time of delivery is not of the

essence. If no delivery dates are so specified, delivery shall be within a reasonable time.

7.2 The Goods may be delivered in instalments, in which case each instalment shall constitute a separate

Contract, and failure by the Company to deliver any one or more of the instalments in accordance with these

Conditions or any claim by the Customer in respect of any one or more instalments shall not entitle the Customer

to treat the Contract as a whole as repudiated.

7.3 In the event of a failure to accept any delivery by the Customer, otherwise than by reason of the Company’s

fault or by reason of Force Majeure the Company shall be entitled to:

7.3.1 store the Goods until actual delivery and charge the Customer for the reasonable costs of storage (including

insurance) and redelivery; and/or

7.3.2 sell the Goods at the best price readily obtainable and (after deducting all storage, sell and other expenses)

account to the Customer for the excess over the sums owing by the Customer or charge the Customer for

any shortfall.

7.4 The Customer shall accept delivery of the Goods and provide assistance with unloading the Goods.

Incorrect delivery details may result in a delay in delivery and possibly additional charges.

7.5 Where Goods have special delivery requirements the Company shall, following the Customer’s placement

of the order, send by post a site survey form (“Site Survey Form”) for completion by the Customer. The Site

Survey Form must be completed and returned to the Company within sufficient time to enable the Company to

analyse, and if necessary request further information, before committing to an estimated delivery date. Failure

to deliver due to the non return of the Site Survey Form or the presence of incorrect information on the Site

Survey Form shall not amount to a breach of contract but the Company shall be entitled to:-

7.5.1 treat the delivery as completed, and to issue an invoice accordingly; or

7.5.2 treat the Goods as returned unwanted, and levy a restock charge.

7.5.3 amend the delivery date, and charge for any additional costs incurred if extra delivery requirements or

equipment become apparent after receipt of the Site Survey Form.

7.6 Any damage to packaging must be recorded on the Company’s delivery acknowledgement documentation

on delivery, and any damage or shortage of the contents must be advised in writing by email or fax within

one business day following delivery. No claims for damaged goods on delivery will be accepted unless the

delivery agent’s paperwork has been clearly marked as “Damaged on Delivery”. If in doubt contact the Sales

department on 01202 845960 at the time of delivery, with the delivery driver present. Customer must email

photographs of all sides of the packaging and damage to info@intecprinters.com within 2 Working Days of the

notification of the receipt of damaged Goods.

7.7 Claims for damaged goods within undamaged packages will only be accepted within 2 Working Days after


7.8 On delivery it is the Customer’s responsibility to ensure that the total number of packages signed for is the

same as the number of packages delivered. Claims for delivery shortage will not be accepted once the delivery

acknowledgement documentation is signed.

7.9 The packaging of the Goods shall be entirely at the discretion of the Company who shall have the right to

pack all the Goods in such manner, and in such quantities as the Company thinks fit and shall not be obliged

to comply with any packaging requests or instructions from the Customer.

8. DELIVERY, TITLE AND PASSING OF RISK:- The property and the goods delivered by Intec will remain

in title with Intec Printing Solutions Limited until full payment has been received by Intec. The Customer must

store the goods in a manner so that they can be readily identified as the property of Intec. The risk in the

goods will pass to the Customer on delivery at their premises when the goods are delivered by Intec’s own

transportation or Intec’s Transport Agents. The risk in the goods will pass to the Customer when the goods

leave Intec premises where the Customer requires delivery by any other method of transport other than our

own transportation.

9. DELAY IN DELIVERY OR COMPLETION:- Delay in delivery or, in the case of a contract for delivery by

instalments, delay In the delivery of an instalment, or delay in completion shall not give rise to any liability upon

Intec, whether or not any time or date is given in this respect, unless a guarantee of delivery or completion has

been given in writing by Intec expressly stating that Intec guarantees delivery or completion within a specified

time. Time is not of the essence of the contract and is not to be made so without consent in writing from Intec.

10. PAYMENT:- of invoices relating to goods sold on credit is due to be paid and received by Intec within 30

days of the date of invoice and Intec reserves the right to withdraw credit facilities if these terms are not fulfilled

by the Buyer. In these circumstances Intec may, at its sole discretion, demand payment of all invoices whether

due or not. Credit terms may not be varied unless specifically agreed in writing by Intec. All accounts are

payable to Intec Printing Solutions Limited to the office designated on Intec’s invoice.

11. INTEREST ON OVERDUE ACCOUNTS:- Intec reserves the right to charge interest on overdue accounts

at a rate of 5% over and above HSBC Bank plc or its Successors Base Rate. This interest will be calculated on

a daily basis from the day the invoice becomes due. The Customer shall not have the right to withhold payment

or set-off in relation to any claim against Intec unless this has been specifically agreed in writing by Intec. Any

verbal agreements which do not comply with these Conditions of Sale and Terms of Business shall not be binding

on Intec unless they have been confirmed in writing by us.


(a) The full legal ownership in the goods (whether the legal equitable or beneficial interest therein) shall not

pass from Intec until the Buyer shall have paid to Intec all sums due to Intec under any contract between the

Buyer and Intec.

(b) Until such payment is made the Buyer shall possess all the goods the property in which is vested in Intec by

virtue of the Condition on a fiduciary basis only and as bailee only for Intec. The Buyer shall store such goods

at no cost to Intec so that it is clearly identified as belonging to Intec.

(c) The Buyer shall not while any monies are owed by the Buyer to Intec under the relevant contract:-

(i) Pledge the equipment or documents of title thereto or allow any lien to arise thereon;

(ii) Process or mix the equipment with any other goods or material;

(iii) Except as permitted by this clause deal with or dispose of the equipment or documents of title or any

interest therein.

(d) If before the Buyer shall have paid to Intec all sums due to Intec the Buyer shall commit any breach of

any conditions under any contract between Intec and the Buyer or have a Receiver appointed or shall pass a

resolution for winding up or a Court shall make an Order to that effect or shall be adjudged insolvent or bankrupt

or be unable to pay the Buyer’s debts as they fall due or shall make any composition or arrangement with the

Buyer’s creditors or if any payment to Intec is overdue Intec may (without prejudice to its other rights and remedies)

recover and resell the equipment and may enter upon any land or building upon which the equipment is situated

for that purpose.

(e) The Buyer has the right as agent of Intec to sell for the account of Intec any equipment the said property

in which is vested in Intec by virtue of this Condition and to pass good title to the equipment to his Customer

being a bona fide purchaser for value without notice of Intec rights. In such event Intec shall be entitled to,

and the Buyer shall be under a fiduciary duty to retain in a separate account and to pay to Intec the proceeds

of such sale to the extent that any monies are owed by the Buyer to Intec.

(f) Intec shall be entitled to make a claim directly against the Buyer’s Customer for any purchase monies

unpaid by such Customers provided that Inec shall return to the Buyer any monies recovered in excess of

the amount then owed by the Buyer to Intec together with costs and expenses involved in making such claim.

13. DIRECT, INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE:- Except as provided in S.2 of the

Unfair Contract Terms Act 1977 (liability for death or personal injury resulting from negligence), Intec accepts

no responsibility in any circumstances for any direct, indirect or consequential loss or damage however

arising, which the Buyer may sustain in connection with goods supplied under the contract whether such

equipment is of Intec’s own manufacture or not.

14. EXCLUSIONS:- Save as provided by these Conditions of Sale and Terms of Business save for Intec’s

implied undertakings as the title etc., contained in S.12 of the Sale of Goods Act 1979, all conditions and

warranties express or implied, statutory or otherwise, and except as provided in S.2 of the Unfair Contract

of Terms Act 1977 (liability for death or personal injury resulting from negligence) all other obligations and

liabilities whatsoever of Intec whether in contract or in sort or otherwise are excluded.

15. TECHNICAL DATA:- The descriptions, technical specifications, and illustrations contained in Intec’s

catalogues, quotations, drawings, descriptive matter, and advertisements are approximate only, are subject

to change without notice, and are intended merely to give a general idea of the goods described therein and

do not form part of the contract.

16. INTEC’S LIABILITY FOR DEFECTS:- Subject to fair and proper usage by skilled operators, during the

period of thirty days after delivery or unless otherwise stated, Intec shall at its own cost make good by repair

at its own option, replacement, any failure or defect arising solely from faulty materials or workmanship. The

liability of Intec under this Clause is conditional upon the Buyer adhering strictly to the terms of payment

provided for in the contract and is subject to the defective parts being returned immediately to Intec at the

expense of the Buyer together with statement of the Buyer’s complaint, without such goods being misused or

tampered with and no repairs having been attempted. At the expiry of the period of thirty days after delivery

all liability on the part of Intec shall cease and no responsibility is thereafter accepted for any defects whether

latent or patent.

LIMITATION OF LIABILITY:- The responsibility of Intec is limited to the replacement of goods found defective

or faulty in manufacture, labelling and packaging. Origination materials sent for printing, copying or other

process are on the basis that Intec’s liability is limited to the replacement of their value at retail cost. Normal

consumable items are not covered under any warranty and are purchased entirely at the Buyer’s risk; this

expressly includes toner cartridges, imaging drums, transfer belts, fuser units and waste toner bottles for

laser printers and other forms of origination equipment. Customers should, therefore, insure against all-risk

materials of special value and against loss of business or profit related to materials as covered by this section.

Intec will not accept responsibility for loss or damage caused by improper use or storage of our goods.


(a) If the Customer shall fail to pay to Intec on the due date any sums payable hereunder, or shall have a

receiving order in bankruptcy made against him, or make any arrangements with his creditors, or being a

body corporate shall have a receiver appointed or if any order shall be made or any resolution passed for

winding up the same, or there is a composition arranged with creditors whereby payments are temporarily

suspended Intec may without prejudice to its other rights, either repudiate the contract forthwith or suspend

or cancel further deliveries and debit the Customer with any loss sustained thereby and all monies due

from the Buyer to Intec for any goods delivered at whatever time will become due for payment immediately.

(b) If the Buyer cancels his order, Intec shall be entitled to recover any loss sustained thereby from him.

(c) If Intec repudiates the contract or suspends or cancels further deliveries in accordance with condition (a)

Intec may without prejudice to any other rights retain possession of all goods which have not been delivered

and may enter and re-take from the premises of the Buyer or its sub-contractor or any other person any

goods in respect of which the property has not passed to the Buyer, and levy a reasonable charge for the cost

incurred in delivery, collection, damage to the goods and the whole contract price. The Buyer will indemnify

Intec in respect of the Third Party claims arising against Intec by virtue of any act or omission arising out of

Intec’s repudiation of contract or suspension or cancellation of deliveries under this condition.

18. COMPLAINTS:- The Customer must inform Intec as soon as is reasonably possible but no later than

10 days from the date of delivery in the event that there is a complaint concerning the quality of our product.

A sample of the product must be returned to us quoting our delivery note number. Claims will not be accepted

unless these conditions are fulfilled.

19. EQUIPMENT:- For the purposes of these Conditions of Sale the expression ‘the equipment’ shall mean

all the machines, spares, software and ancillary equipment specified and for the purposes of these Conditions

of Sale, ‘software’ shall include computer programs and the paperwork connected therewith.


(a) The software supplied for the use of the Buyer remains the property of Intec and the Buyer acquires no

title to it whatsoever other than the right to use it in accordance with the contract.

(b) The Buyer may only use the software on the equipment specified by Intec and on which it is first installed

except that in the event of a malfunction in the equipment causing the software to become inoperable on it,

the software may be used on other equipment specified by Intec on a temporary basis during the period of

such malfunction.

(c) The Buyer may only copy the software for use in accordance with paragraph (b) above.

(d) The Buyer must not make the software available to anyone other than its own employees or agents

directly concerned with the Buyer’s use of the software whether by sub-licence or otherwise.

21. INSTALLATION OF EQUIPMENT:- If Intec is required to install the equipment at premises specified by

the Buyer, the Buyer shall at its own expense:

(a) Provide access to, clear and prepare the site and provide adequate electricity and other services, and

such other facilities as will enable Intec to carry out the work expeditiously and without interruption;

(b) Provide connections for electrical and other services to the equipment and labour for the installation

thereof and

(c) Provide such assistance, labour, lifting tackle and appliances as may be required in connection with the

installation of the equipment.

The Buyer will indemnify Intec against all claims and costs arising from or in connection with the use of such

assistance, labour, lifting tackle and appliances provided by the Buyer.


(a) If the performance of the contract shall be delayed by any circumstances or conditions beyond the control

of Intec (but without prejudice to the generality of the foregoing) including war, industrial disputes, strikes,

lock-outs, riots, malicious damage, fire, storm, Act of God, accidents, non-availability or shortage of materials

or labour, any statute, rule, bye-law or order or requisition made or issued by any Government Department,

local or other duly constituted authority, then Intec shall have the right to suspend further performance of the

contract until such times as the cause of the delay shall no longer be present.

(b) If the performance of the contract by Intec shall be prevented by any such circumstances or conditions

beyond the control of Intec, then Intec shall have the right to be discharged from further performance of and

liability under the contract. If Intec exercises such right the Buyer shall thereupon pay the contract price less

a reasonable allowance for what has not been performed by Intec.

23. LAW:- These conditions shall be construed in conjunction with the Laws of England and the High Court

of Justice in London shall have exclusive jurisdiction over any dispute unless otherwise agreed by Intec

Printing Solutions Limited.

1st March, 2012

The Intec Privacy Policy was updated on May 01, 2018, and applies to Intec Printing Solutions Limited and is dedicated to the privacy and rights of our customers.

 The privacy of our customers and affiliates is important to us. Therefore:

  • We do not sell or share personally identifiable information we collect from you except as described in the Privacy Policy.

This Privacy Policy covers the information we collect via:

  • The Intec website which includes reference to this Privacy Policy on the homepage
  • In e-mail, text and other electronic messages between you and the company.
  • Through mobile and desktop applications you download from the Website.
  • When you interact with our advertising and applications on third-party websites (Facebook, LinkedIn, Twitter, YouTube etc.) and services, if those applications or advertising include links to this policy.

It does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Information You Provide to Us – the information we collect.

The information we collect on or through the Website and third party applications may include:

  • Information that you provide by filling in forms on our Website, Live Chat or through advertising activities. This includes information provided at the time of subscribing to our service, posting material or requesting further services from us.
  • Records and copies of your correspondence (including e-mail addresses), if you contact us.

How we use your information.

We use information that we collect about you or that you provide to us:

  • To present our Website and its contents to you.
  • To provide you with information, products or services that you request from us.
  • To fulfil any other purpose for which you provide it.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our products or services we offer.
  • For customer support purposes so we can effectively respond to you.
  • In special cases, such as protecting the rights, property, or safety of Intec, our customers, or others.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalise your experience: your information helps us to better respond to your individual needs.
  • To improve our website: we continually strive to improve our website offering based on the information and feedback we receive from you.
  • To improve customer service: your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering a purchased product or service you have requested.
  • To send periodic emails: The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Disclosure to Third Parties. We may also provide information to our vendors, suppliers, authorized resellers, and other business, development, and industry partners (“Partners”) to enable them to provide you with Intec products or services.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless they are trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Web Beacons: We use web beacons in our emails. When we send emails, we may track behaviour such as who opened the emails and who clicked the links. This allows us to measure the performance of our email campaigns and to improve our features for specific segments of Members. To do this, we include single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details.

How long do we retain your data for?

We will (securely) retain your personal data for as long as Intec Printing Solutions exists as a business, unless you request that it be deleted. You can do this by contacting marketing@intecprinters.com.

What rights do you have over your data?

If you live in the European Union, then under the General Data Protection Regulation (General Data Protection Regulation (GDPR) Compliance Guidelines) you have the right to:

  • Request access to your personal data from Intec Printing Solutions in a portable format.
  • Request correction or deletion of your personal data.
  • Withdraw your consent to us processing your personal data at any time.
  • Restrict the processing of your personal data
  • To lodge a complaint with the local supervisory authority if you feel we have failed in upholding your rights regarding your personal data. For U.K residents you can report a complain to the Information Commissioner’s Office (https://ico.org.uk/concerns/). If you live outside of the EU, you may have similar rights under your local laws.

Business transfers. In the event that all or a portion of Intec (or the assets of one of those entities), is bought or sold, your information will likely be included among the transferred business assets, but such information remains subject to this Privacy Policy or a Privacy Policy substantially similar to this privacy Policy.

Children Under 13. Intec does not intentionally collect information from anyone under the age of 13.

Public Areas. You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of Intec sites, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages/you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Your privacy choices

Email and Opt-Out. Occasionally, Intec may send you communications to provide you with information or promotions relating to products and services that may be of interest to you, including notification of important product support information and updates. You may opt out of receiving these communications by unsubscribing, as detailed below. Additionally, we may still send you relationship or transactional messages in order to resolve specific questions or requests made by you via phone, fax, email, or the Web and in response to any activity completed on any of the Sites, including but not limited to, registration, downloads, and requests for information. Each email we send using our e.Marketing portal, will contain instructions on how to unsubscribe in the event that you do not wish to receive future emails from Intec. Please allow 5 business days to be removed from the email list. If you receive email through the e-marketing system and wish to opt-out, simply click the “unsubscribe” link in the footer of the email.


Website Traffic

The Intec website uses analytics software to monitor traffic, but not personally identifiable information.

Updating Your Information

Business and/or user information can be updated at any time by emailing Intec at marketing@intecprinters.com or by using the unsubscribe option on any of our emails.

Changes to Policy

Changes to the Intec privacy policy will be updated on this page. Questions relating to this policy can be sent to marketing@intecprinters.com or you can call +44 (0)1202 845960.

Intec Contact Information:

You can contact Intec Printing Solutions by calling +44 (0)1202 845960 or by emailing marketing@intecprinters.com 

Intec Global Office Address:
Unit 11B Dawkins Road Industrial Estate, Hamworthy, Poole, Dorset BH15 4JP

Our business hours are: 09:00 to 17:30 GMT Monday to Friday. We make a concerted effort to respond to all communications as quickly as possible within business hours.

Privacy Policy Effective Date:

The current privacy policy is effective 01/05/2018

TERMS AND CONDITIONS: All prices and attachments shown/quoted exclude VAT and carriage, E&O, E.
Prices may change without prior notice, call to confirm. All quotes valid for one month or while prices hold.
Terms and conditions apply – call for details. Intec Printing Solutions, ‘Conditions of Sale and Terms of Business’ document can be found at the foot of this page.

CONFIDENTIALITY NOTICE: This email is confidential and may also be privileged. If you are not the
intended recipient, please notify the sender immediately. You should not copy the email or use it for any
purpose or disclose its contents to any other person.

GENERAL STATEMENT: Any statements made/intentions expressed in this communication may not
necessarily reflect the view of Intec Printing Solutions Limited. Be advised that no content herein may be held
binding upon Intec Printing Solutions Limited. or any associated company unless confirmed by the issuance of a
formal contractual document or purchase order

INTERNATIONAL COPYRIGHT LAW: All Intec software, including ColorCut Pro, is wholly developed and owned by Intec Printing Solutions Ltd, and is licenced to registered purchasing users only, for specific use on Intec ColorCut devices. Each software user will be issued a specific licence for its use, which will be associated with a specific device and serial number. This software must not be copied, edited or ‘sold on’ to a third-party. Intec reserves the rights, as developer and parent owner, to terminate its use by any user, if software is deemed to being used against these policies.

We use cookies on our website which comply with EU cookie law GDPR regulations.
Cookies tell us which parts of our websites people have visited, help us measure the effectiveness of our website and also ads and searches which have directed visitors to our site. This gives us insights into user behaviour so we can improve our communications and products. The cookies do not store personal details, and this information is automatically deleted after one month.


By continuing to use this site, you are accepting our use of these cookies that make advertising and communications more relevant to you and your interests, and further help us to improve the site. If you prefer, you can change your settings in your browser controls.